An urgent warning has been issued to all Android and iPhone users, emphasizing the critical nature of the alert. The recent advisory stems from persistent worries surrounding the use of unofficial power adapters to charge devices. With the standard practice of new devices being sold without chargers but only a USB-C cable, consumers are often faced with the need to purchase a proper adapter, typically costing a minimum of £20.
Given the relatively higher cost, it is understandable why many individuals seek more budget-friendly alternatives. Unofficial chargers are readily available on online platforms like Amazon for under £8, significantly undercutting the prices of authentic chargers from brands such as Apple or Samsung. However, consumer advocacy group Which? has raised red flags about the potential safety hazards associated with these cheaper options.
Which? conducted an investigation by purchasing various chargers from popular online marketplaces including Amazon, AliExpress, B&Q Marketplace, Debenhams Marketplace, and eBay. The testing outcomes were concerning: nine chargers were flagged for posing electric shock risks due to substandard manufacturing practices, while eight were identified as potential fire or explosion threats.
Of particular note was a counterfeit plug that closely resembled Apple’s USB-C 35W Power Adapter, priced at £11.99 and even featuring Apple’s branding on the packaging. Despite the deceptive appearance, Which? confirmed that the product failed safety assessments as a counterfeit charger.
The inquiry also uncovered chargers lacking mandatory safety markings required in the UK, along with devices exhibiting hazardous internal circuitry designs that could elevate the chances of overheating, fires, or explosions.
This isn’t the first instance where Which? has expressed concerns regarding the sale of unsafe electrical products on online platforms.
Sue Davies, Head of Consumer Protection Policy at Which?, emphasized the severe consequences poorly designed electrical items could have, including life-altering or fatal outcomes. She called on the government to leverage new powers under the Product Regulation and Metrology Act to bolster product safety regulations and enforce clear legal responsibilities for online marketplaces, supported by robust enforcement mechanisms.
In response, Amazon affirmed its commitment to customer safety, citing its collaboration with Electrical Safety First to promote safe charging practices. The company stressed that all products on its platform must adhere to relevant laws and regulations, and assured that the flagged chargers had been removed. Amazon also highlighted its active monitoring for safety issues, recalling affected products, and reaching out to customers as needed.
B&Q echoed these sentiments, highlighting its proactive approach to verifying that recalled items are not listed for sale on its Marketplace platform.
For consumers, the advice is straightforward: opt for chargers from authorized retailers or trusted brands like Apple, Belkin, Anker, and Samsung. While these choices may entail higher initial costs, experts caution that the potential safety dangers linked to cheaper alternatives far outweigh any cost savings.