Some Sky customers are facing a frustrating issue with the popular ITVX app. Reports of glitches started emerging late last week, with users experiencing interruptions during their viewing sessions as the app randomly fast-forwards to the end of programs. This unexpected skipping phenomenon has left viewers perplexed, as they find themselves suddenly at the credits without any manual input on their remotes.
Sharing their grievances on Sky’s forum page, a user named Dazzasky expressed frustration, stating that ITV Player keeps skipping ahead to the episode’s conclusion, making it challenging to enjoy the content. Another user, Dawn, also reported similar issues, noting that programs on ITVX would abruptly jump to the end, sometimes right after an ad break.
The technical woes seem to impact users utilizing Sky’s online devices such as Sky Stream boxes and Glass TVs. While it remains uncertain if Sky Q users are also affected, the majority of complaints are from individuals using broadband-powered devices rather than traditional satellite setups.
Although the root cause of the problem remains unclear, a Sky representative named Kev has acknowledged the issue and assured users that the company is actively working on a solution. Kev’s message on the forum indicated that the problem has been escalated to support teams, who will collaborate with ITV to address the issue. Updates on the progress will be provided as soon as more information becomes available.
For now, affected users may have to endure the skipping disruptions, but efforts are underway to resolve the issue promptly. Mirror Online will continue to monitor the situation and update readers with any new developments.