Amandeep Walia had eagerly anticipated watching Ne-Yo and Akon perform in Calgary for months. However, he and his wife faced long delays at the Scotiabank Saddledome, waiting first to enter and then for the show to begin. Walia estimated that the night cost them around $700, covering tickets, a babysitter, and food.
Fans with floor and lower level seats were stuck in the concourse while the venue was still being prepared. Walia expressed concern about the disorganization and safety hazards of the situation. The concert, scheduled for 8 p.m., was pushed back to 9 p.m., with the performance finally starting around 10:45 p.m.
Despite the delayed start, Walia acknowledged that the show itself was fantastic. However, he lamented that starting on time would have provided a fuller experience, similar to what other cities had enjoyed.
This summer has seen several high-profile concerts facing delays. Jay-Z’s final Yankee Stadium show in New York started after midnight due to issues at the entrances. Similarly, heavy rain forced Harry Styles to delay his performance in Mexico City, affecting the opening act as well.
The incidents have raised questions among fans about what a concert ticket guarantees. Entertainment lawyer Kurt Dahl explained that ticket holders have limited rights, mostly ensuring the seat and a show to some extent. Delays are often covered in the fine print of ticket agreements, giving promoters flexibility for schedule changes.
Ashish Sharma, from the Consumers Council of Canada, noted that there are no statutory rights for concerts delayed for hours. He suggested that consumers should be promptly informed of major delays, considering the impact on travel, accommodation, and other arrangements.
As consumer spending on live entertainment increases, the cost of a delayed night extends beyond the ticket price. Live Nation’s revenue and concert attendance have been on the rise, reflecting the growing interest in live events. While refunds for delayed performances are at the organizer’s discretion, consumers may have leverage through public pressure to address such issues.
Despite the delayed start, Walia appreciated the show put on by Ne-Yo and Akon but believed that compensation or credit from Ticketmaster could have improved the experience for attendees.