EE customers are being warned about a resurgence of a text message scam targeting them with fake “EE reward points” offers. The scam prompts recipients to click on a link that leads to a counterfeit EE website, aiming to deceive users into giving away personal information and money. Reports indicate a recent increase in such incidents.
Some EE users have shared their experiences online to alert others. One customer mentioned receiving a text message regarding rewards and cautioning, “Please be careful.” Another admitted falling for the scam momentarily before realizing it was fraudulent and closing the site.
Phonely, a cybersecurity firm, has observed a surge in reports on its scam-tracking platform, indicating that the scam messages are being sent from various numbers impersonating EE. The company advises mobile users to remain vigilant against unexpected messages related to rewards or expiring benefits.
Bryn Thompson, Marketing Director at Phonely, emphasized the deceptive nature of these texts, urging people to refrain from clicking on links in unsolicited messages. Thompson advised contacting mobile providers directly using official channels if unsure about any communication.
EE has clarified that it does not operate a points or rewards program and has shared examples of the scam messages to assist customers in identifying fraudulent communications. The company advised recipients to ignore such messages and refrain from clicking on any links.
The fraudulent text typically states, “The EE points program reminds you: Since you are a high-quality user of our company, we will give you some points as a gift. The points will expire in three working days. Please click on the link below to use your points to redeem prizes in time!”
To ensure security, EE reiterated the importance of avoiding unknown links in text messages, refraining from responding or sharing personal information, and not calling back or engaging with the sender.
The key advice for EE customers is to exercise caution and avoid clicking on any suspicious links or divulging personal details in response to messages about reward points.