Ofcom has recently published the most up-to-date data on consumer complaints, shedding light on the performance of broadband, TV, and telecoms providers. The latest report from Ofcom indicates an overall improvement in the industry, as complaints have decreased since the beginning of 2025.
During the second quarter of 2025 (April to June), Ofcom noted a decline in complaints compared to the previous quarter. Despite the positive trend, some companies still struggle, with EE, a subsidiary of BT, ranking lowest in broadband complaints.
In contrast, Plusnet, another BT-owned provider, emerged as the top performer in broadband, receiving the fewest complaints among the surveyed companies.
Here are the complaint figures per 100,000 customers for broadband providers:
– Plusnet: 4 complaints
– Sky: 6 complaints
– Virgin Media: 8 complaints
– BT: 9 complaints
– TalkTalk: 9 complaints
– NOW: 9 complaints
– Vodafone: 9 complaints
– EE: 10 complaints
The report also covers complaints in other services such as Landline, Mobile, and Pay-TV. Utility Warehouse leads in landline services with zero complaints per 100,000 customers, while EE lags behind with 8 complaints. For TV services, TalkTalk and Sky received minimal complaints, while EE faced the highest number of complaints.
In the mobile services category, EE, Vodafone, and Tesco Mobile shared the top spot with only 1 complaint per 100,000 customers each.
Commenting on the latest data, the USwitch team highlighted the decreasing trend in complaints across various services. They emphasized the importance of providers improving service quality and value, especially amidst annual price hikes. Consumers are advised to regularly review their options and switch providers if necessary to ensure their needs are met effectively.